Terms of Service

By accessing the Website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Website or Services.

IRL Marketing provides outsourced content marketing for real-life, in-person services businesses, including:

• Photography, video, reels, and drone content capture and production
• Content strategy, social media management, and campaign execution
• Sales material, brand collateral, and presentation design
• Website development, AI-assisted tooling, and CRM/marketing automation setup
• Growth strategy, market research, and marketing operations support

Specific deliverables, timelines, pricing, and revision limits are defined in the individual proposal or statement of work ("Service Agreement") for each engagement. If a Service Agreement conflicts with these Terms, the Service Agreement controls for that engagement.

• Quotes and pricing. Pricing shown on the Website (including monthly retainer pricing) is a starting point and may change based on scope, location, travel, and requirements. All quotes are estimates until confirmed in a Service Agreement.
• Retainers. Monthly engagements are billed in advance unless otherwise stated and renew each month until cancelled under the terms of the Service Agreement.
• Payment terms. Invoices are due as specified in the Service Agreement. Late payments may pause work and accrue interest to the extent permitted by law.
• Out-of-scope work. Requests outside the agreed scope will be quoted separately and require written approval before work begins.
• Cancellation and rescheduling. Shoots and production dates cancelled on short notice may incur fees as described in the Service Agreement.

To keep projects on schedule, you agree to:

• Provide accurate business information, brand assets, and access to locations, staff, and accounts as needed.
• Secure any permissions, releases, or permits required for filming or photography at your locations.
• Ensure content, claims, and materials you supply are accurate and lawful and that you have the rights to them.
• Provide timely feedback and approvals; delays in review may shift delivery timelines.
• Comply with any regulatory or professional advertising requirements applicable to your industry.

• Your materials. You retain ownership of the logos, trademarks, content, and data you provide, and you grant us a license to use them to deliver the Services.
• Deliverables. Upon full payment, you receive the ownership or license rights to final deliverables described in your Service Agreement. Until payment is received in full, all deliverables remain our property.
• Working files and tooling. Raw footage, project files, templates, and internal processes remain our property unless expressly transferred in writing.
• Portfolio rights. We may display completed work in our portfolio and marketing unless you request otherwise in writing.

Aerial work is performed in accordance with FAA Part 107 regulations by a certificated remote pilot. Airspace restrictions, weather, safety conditions, or property limitations may prevent or delay a shoot. In those cases we will work with you to reschedule at no additional creative fee, though travel or third-party costs already incurred may still apply.

Each party agrees to protect the other's non-public business information and to use it only for purposes of the engagement. This obligation continues after the engagement ends. We can execute a separate mutual NDA on request.

Marketing outcomes depend on many factors outside our control, including market conditions, your operations, pricing, and third-party platforms. We do not guarantee specific rankings, impressions, leads, sales, or revenue results.

Services may involve third-party platforms and tools (for example, social networks, hosting providers, scheduling tools, analytics, and CRM systems). We are not responsible for their availability, pricing, policies, or actions, including account suspensions or platform policy changes.

When using the Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to any portion of the Website or its systems.
• Interfere with, disrupt, or place undue load on the Website or its servers.
• Copy, reproduce, scrape, or redistribute Website content without our written permission.
• Submit false information or another person's information through our forms.

To the maximum extent permitted by law, IRL Marketing will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Website or Services. Our total aggregate liability for any claim will not exceed the fees you paid to us for the Services giving rise to the claim during the three (3) months preceding the event.

You agree to indemnify, defend, and hold harmless IRL, LLC dba IRL Marketing and its members, officers, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Website or Services, materials you provide, or your violation of these Terms or applicable law.

Either party may terminate an engagement as provided in the applicable Service Agreement. Upon termination, you remain responsible for fees for work performed and costs incurred through the effective termination date. We may suspend or terminate Website access at any time for conduct that violates these Terms.

We may modify these Terms at any time. Changes take effect when posted to the Website with a revised "Last updated" date. Continued use of the Website or Services after changes constitutes acceptance.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Harris County, Texas, and the parties consent to that jurisdiction and venue.

Questions about these Terms:

IRL, LLC dba IRL Marketing
1321 Upland Dr, Ste 21875
Houston, TX 77043
Email: hello@irlmarketing.com
Phone: (855) 766-0624